At Steve McQueen Eyewear, we are committed to providing our customers with an excellent shopping experience. Our return policy is designed to offer clear guidelines for returning our products. Before initiating a return process, please review the conditions below
According to Article L221-18 of the French Consumer Code, you have 14 days from the date of receipt to register your return request and an additional 14 days to return the item from the date of your withdrawal declaration.
As per the same article, the full refund, including any shipping costs incurred, will be processed using the original payment method “without undue delay, and no later than 14 days from the date the consumer informs the company of their decision to withdraw.”
Our warranty policy is designed to ensure your satisfaction and confidence when purchasing from Steve McQueen Eyewear.
We guarantee our optical and sunglasses products for up to 24 months from the date of purchase, upon presentation of the warranty and/or purchase invoice. This warranty covers manufacturing defects, hidden defects, or any other issues impacting product quality due to our error.
Not covered by our warranty:
If you believe your product qualifies for warranty service, please contact our customer service through the following:
Our team will handle your request within 24 hours of receiving the email and will work to find the best solution to resolve your issue.
We strive to create high-quality products and hope this policy provides peace of mind when shopping with Steve McQueen Eyewear.
You have a right of withdrawal for 14 days from the day after your delivery date to change your mind and initiate a return. After this period, we will unfortunately not be able to accept your request. Please review the return conditions below before starting the process.
For hygiene reasons, returned products must be in their original condition, free from scratches or signs of wear. All tags, accessories, and original packaging must be included.
Every returned product will undergo an inspection by our after-sales team to ensure these conditions are met before initiating the refund process.
To return your product, please follow these steps:
If the return is due to our error (incorrect product, defective product, etc.), we will cover the return shipping costs.
However, for returns due to other reasons (change of mind, incorrect size, etc.) or returns made outside of France, the return shipping costs will be your responsibility.
Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your request.
Refunds will be processed within 14 days of approval, using the original payment method.
If you purchased the product from one of our partner stores, please refer to the store’s team and their internal return policy.
For any purchase made through our website, returns can only be processed via our online platform—partner stores will not accept returns for online purchases.
If you have any questions or concerns regarding our return policy, please contact us at stevemcqueen@mmceyewear.com. Our customer service team is available to assist you.
This return policy is subject to change without prior notice.
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